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Producing Shared Understanding for Digital and Social Innovation

My first sole authored book was published with Palgrave Macmillan / Springer in September 2020 and is available at all major book stores in the US, Canada, Australia and the UK, including Amazon

Book Description

In the Anthropocene age there is a need for unifying the relationships between people, planet and technology, their interactions, experiences and impacts across ecosystems. In response to this need, this book introduces unifying bridging concepts informational waves and transdisciplinary resonance towards producing shared understanding. This book also presents emerging methods for transdisciplinary projects focusing on moments, paradoxes and dialogues for digital social innovation and sustainable development partnership goals for improving quality of life.

Shared understanding is about how people from different fields and perspectives are communicating, curating, embodying, intuiting and reflecting on shared responsibilities within social ecologies. As a guide to co-designing for information experiences that create meaningful moments of shared understanding, the author illuminates essential transferable, lateral mindsets and soft skills: knowing the gaps through imagination, creativity, listening and noticing, and bridging the gaps through problem emergence, multiple stakeholders, informed learning and personal change.

This book is for those who are, or aspire to be social change agents from any discipline, industry or walk of life, such as scientists, social scientists, educators, leaders, partnership brokers for responsible innovation, information professionals, technologists and engineers, media and communications professionals, policy developers, citizen researchers and advocates, who actively facilitate informed collaborative relationships for digital and social innovation projects.

About the Author

Dr Faye Q. Miller is a social science researcher, career development consultant and documentary producer. Faye has published her research in leading international social science journals, informed by more than a decade of experience in-between disciplines and industries such as journalism, social media, higher education, research services and public policy. Faye is currently Director of global career coaching, mentoring and digital research consultancy, Human Constellation. Faye has recently led and collaborated on projects associated with Queensland University of Technology, the Australian National University, Harvard University and University of Canberra.

Everyday life information experiences on Twitter and social media

MillerF., Davis, K. & Partridge, H. (2019). Everyday life information experiences in Twitter: A grounded theory. Information Research, vol. 24, no. 2.


Introduction. This paper presents the findings from a project that investigated people’s everyday life information experiences on Twitter.
Method. The project employed constructivist grounded theory methodology, which emphasizes personal, subjective meaning-making or construction of reality. Eleven people from Boston, Massachusetts participated in the study. Each person participated in two in-depth interviews.
Analysis. The study used the methods of constant comparison to create codes and categories towards constructing a new substantive model of information experiences on Twitter in the context of everyday life.
Results. The substantive model constructed consists of twelve categories: being aware of audiences; making sense of uncertainty; being part of a community; conversing freely; observing the world; having instant sources; being humorous; documenting life moments; being dependent; self-regulating; broadening horizons; and valuing diverse voices.
Conclusion. A conceptual model of people’s everyday life experiences on Twitter was developed from an innovative information experience lens. The model can be used to inform research and design, and to lead to better digital, social and personal outcomes related to social media.

Media related to this project:

Ethical design is the answer to some of social media’s problems. Commissioned article for The Conversation, Global – January 2018.

The Social Media Paradox (feature length documentary in pre-production) Role: Executive Producer, Writer

Dialogue mapping as a tool for ethical technology design, Interview for Product Hacker Podcast 2019 (Apple Podcast), USA – Episode #10