Miller, F., Davis, K. & Partridge, H. (2019). Everyday life information experiences in Twitter: A grounded theory. Information Research, vol. 24, no. 2.

Abstract

Introduction. This paper presents the findings from a project that investigated people’s everyday life information experiences on Twitter.
Method. The project employed constructivist grounded theory methodology, which emphasizes personal, subjective meaning-making or construction of reality. Eleven people from Boston, Massachusetts participated in the study. Each person participated in two in-depth interviews.
Analysis. The study used the methods of constant comparison to create codes and categories towards constructing a new substantive model of information experiences on Twitter in the context of everyday life.
Results. The substantive model constructed consists of twelve categories: being aware of audiences; making sense of uncertainty; being part of a community; conversing freely; observing the world; having instant sources; being humorous; documenting life moments; being dependent; self-regulating; broadening horizons; and valuing diverse voices.
Conclusion. A conceptual model of people’s everyday life experiences on Twitter was developed from an innovative information experience lens. The model can be used to inform research and design, and to lead to better digital, social and personal outcomes related to social media.

Media related to this project:

Ethical design is the answer to some of social media’s problems. Commissioned article for The Conversation, Global – January 2018.

The Social Media Paradox (feature length documentary in pre-production) Role: Executive Producer, Writer

Dialogue mapping as a tool for ethical technology design, Interview for Product Hacker Podcast 2019 (Apple Podcast), USA – Episode #10