Dr. Faye Miller

I am a research project manager with 15 years experience specializing in qualitative research design, data analysis, model development and communicating human-centered consumer insights to a variety of audiences.

I am regularly invited as a consultant, reviewer and partner in research, industry and media projects, guest speaker and also collaboration facilitator for many projects. I have managed and collaborated on research and communication projects with organisations such as Harvard University’s Berkman Klein Center for Internet and Society, San Jose State University, Stony Brook University, New York, Doshisha University, Kyoto, Japan, University of Canberra, Queensland University of Technology, Australian National University, Australian Parliamentary Library and Research Branch, Reddit Inc, and the International Documentary Association, Los Angeles.

I have used a range of qualitative methods such as ethnography, grounded theory and audiovisual methods such as filmmaking to gain a better understanding and increased empathy for various human experiences associated with technologies. Qualitative methodologies can also facilitate designing more sustainable and ethical products and innovative solutions for problems within and across sectors such as social media, business, entertainment, education, health and also in everyday life.

I hold a PhD in Information Ecology from Queensland University of Technology, Australia, a Masters degree in Information and Knowledge Management and a Bachelor degree in History, Psychology and English Literature (including Media and Film Studies, Screenwriting).

I have had numerous articles published in leading academic journals such as Journal of Documentation (UK), Information Research (UK), Journal of Further and Higher Education (UK), Library and Information Science Research (US), Journal for Education in Library and Information Science (US), Evidence Based Library and Information Practice (Canada) and Australian Academic and Research Libraries, and popular international media, research and industry websites such as The Conversation, Global Ethnographic and Boxes and Arrows, San Francisco. My first book Producing Shared Understanding for Digital and Social Innovation: Bridging the Gaps in Transdisciplinary Collaboration and Impact will be published by Palgrave Macmillan in mid-2020.

Professional Memberships

Association of Internet Researchers

International Documentary Association